Public Services 2024

Delivering transformation at scale

Wednesday 15th May ● The Gibson Hotel, Dublin

An eolas event

Sponsored by

In recent years there has been huge progress in the key areas of promoting innovation, digitalising services and improving the development of people and workforce planning. There are 370,000 public servants working across different sectors, all working to deliver better, more effective services.

Launched last year, Better Public Services is the new transformation strategy for the public service aimed at delivering for the public and building trust. The successor to the Our Public Service 2020 programme, core pillars of the strategy are:

Digital and innovation at scale

Workforce and organisation of the future

Evidence-informed policy and services designed with and for the public

The vision is to create an inclusive, high quality and integrated public service provision that meets the needs and improves the lives of the people of Ireland. An Action Plan for Designing Better Public Services was launched in December 2023, a roadmap for embedding design across our public services. This conference will bring together key stakeholders from across Ireland’s public service to look ahead to what’s next and how we can deliver transformation at scale.


The Gibson Hotel, Dublin


Wednesday 15th

A high level panel of experts will look at key issues including:

  • Better Public Services: Update on delivery;
  • Strengthening public trust in government;
  • Embedding design across our public service;
  • Engaging with the service user – becoming citizen-centric;
  • Identifying skills gaps in the public service;
  • Upskilling and reskilling staff;
  • Delivering large scale transformation;
  • New workforce models;
  • Innovative leadership;
  • Innovation in healthcare delivery;
  • Creating and using innovative solutions for government;
  • Sectoral update: health; justice; education; local government;
  • Best practice case studies.

Event Speakers

Speakers confirmed so far include:

Speaker 1

Paschal Donohoe TD

Minister for Public Expenditure, NDP Delivery and Reform

Speaker 1

Jasmina Behan

Department of Public Expenditure, NDP Delivery and Reform

Speaker 1

Damien McCallion

Health Service Executive

Speaker 1

Kieran O’Neill


Speaker 1

Eimear Bourke

An Garda Síochána

Speaker 1

Helen Brophy

Institute of Public Administration

Speaker 1

Andrew Brownlee


Speaker 1

Emer Darcy

The Courts Service of Ireland

Speaker 1

Caitriona Heffernan

Health Service Executive

Speaker 1

Geraldine Hurley

Department of Social Protection

Speaker 1

Kamila Gasinska

GovTech Lab Lithuania

Speaker 1

Eileen Quinlivan

Dublin City Council

Speaker 1

Laura Yarrow

Government Digital Service, UK

Speaker 1

Brian Molloy

Irish Defence Forces

Speaker 1

Martin Quigley


Speaker 1

William Flanagan


Speaker 1

William Beausang

Department of Further and Higher Education, Research, Innovation and Science

Speaker 1

Elizabeth Canavan

Department of the Taoiseach

Speaker 1

Emma Creighton

National College of Art and Design

Speaker 1

Roisin Walsh

Department of Public Expenditure, NDP Delivery and Reform


Delivering transformation at scale

Registration & morning coffee

Chairperson’s welcome and introduction

Kieran O’Neill, Consulting Partner


Ministerial address

Paschal Donohoe TD
Minister for Public Expenditure, NDP Delivery and Reform


Delivering better healthcare in Ireland

Damien McCallion, Chief Operations Officer
Health Service Executive

Delivering transformation

Delivering transformation in the public sector at scale

Presented by Deloitte

Service design

Embedding design across the UK’s public sector

Laura Yarrow, Head of Design
Government Digital Service, UK

Finding solutions

Creating and using innovative solutions for government

Kamila Gasinska, Strategic Partnerships Lead
GovTech Lab Lithuania

Questions & answers / Panel discussion

Morning coffee / networking break

Pobal HP Deprivation Index: Targeting resources to communities most in need

Martin Quigley, Director of Data and Analytics


Practical Roadmap to Execute your Generative AI Strategy

William Flanagan, Director of Technology and Commercial


Transforming policing for a changing Ireland

Eimear Bourke, Executive Director, Strategy and Transformation
An Garda Síochána

Local Government

Delivering better services for citizens

Eileen Quinlivan, Deputy Chief Executive
Dublin City Council

Large scale transformation
Padráig Dalton

Implementing complex change at scale

Brian Molloy, Head of Transformation
Óglaigh na hÉireann / Defence Forces

Questions & answers / Panel discussion

Networking Lunch


William Beausang, Assistant Secretary, Department of Further and Higher Education, Research, Innovation and Science

Helen Brophy, Director General, Institute of Public Administration

Andrew Brownlee, CEO, SOLAS

Geraldine Hurley, Assistant Secretary, Human Resources, Department of Social Protection

Roisin Walsh, Principal Officer, Public Service Workforce, Department of Public Expenditure, NDP Delivery and Reform

Bernie Kelly, Chief Executive, National Shared Services Office (invited)

Comfort break


Jasmina Behan, Assistant Secretary, Department of Public Expenditure, NDP Delivery and Reform

Elizabeth Canavan, Assistant Secretary, Department of the Taoiseach

Emma Creighton, Assistant Lecturer, National College of Art and Design

Emer Darcy, Assistant Secretary, An tSeirbhís Chúirteanna / The Courts Service of Ireland

Caitriona Heffernan, HSE Spark National Innovation Lead, Health Service Executive

Valerie O’Sullivan, Chief Executive, Cork County Council (invited)

Chairman’s summary and conference close

Sponsorship & Exhibition opportunities

Join Ireland’s leading organisations in partnering with Public Services 2024. There are a small number of high-profile packages available. For further information on how your organisation can benefit, contact us directly on +353 (0)1 661 3755 or email


Secure your place today

Delegate rate

+ VAT @ 23% = €399.75

Event Venue

Event venue location info and gallery

The Gibson Hotel

Point Square
North Dock
D01 X2P2


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