Public Services 2023

Collaborating to scale public service transformation

Tuesday 23rd May ● The Gibson Hotel, Dublin



An eolas event

Sponsored by

About The Event

Since the launch of Our Public Service 2020 in December 2017 there has been huge progress in the key areas of promoting innovation, digitalising services and improving the development of people and workforce planning. There are currently 370,000 public servants working across different sectors in Ireland, all working to deliver better, more effective services. In 2020 the Covid-19 pandemic sharply brought into focus the need for public service organisations to be responsive, resilient and agile. Ireland’s public services responded well and quickly to change the way they work to deliver services and meet the needs of citizens.

A number of reforms already in place under the on-going public service reform agenda greatly facilitated the rapid response to the challenges emerging from the pandemic — ‘build-to-share’ ICT infrastructure, the progressive digitalisation of services, a streamlined and centralised Government procurement system, a move to shared-services — as well as centralisation of strategic HR capability. Looking to the future, the Making Innovation Real Strategy, the Civil Service Renewal Strategy and Connecting Government 2030 all provide practical roadmaps. We are now beyond simply embedding innovation within organisations, with the new focus now on scaling up public service transformation.

This conference will bring together key stakeholders from across Ireland’s public sector to look ahead to what’s next and how we can collaborate to transform our public services.

Where

The Gibson Hotel, Dublin

When

Tuesday 23rd May

A high level panel of experts will look at key issues including:

  • The next phase of transformation: What does the future look like?
  • Designing public services for the digital age – Digital by Default;
  • Reimagining public services: Putting service design at the centre;
  • Engaging with the service user – becoming citizen-centric;
  • Innovation in back office administration;
  • The delivery of healthcare in Ireland;
  • Diversity and inclusion for the workforce of the future;
  • Shared services across Ireland’s public sector;
  • Integrating innovation into operational and strategic planning;
  • Strengthening social dialogue and civic participation in public policy making;
  • Building resilience into our public service organisations;
  • Embracing innovation and technology to transform the delivery of services;
  • All change: planning for the future mobile workforce;
  • Looking at the realities of automation and technology enabled solutions;
  • Sectoral update: health; justice; education; local government;
  • Best practice case studies.

Event Speakers

Speakers confirmed so far include:

Speaker 1

Marianne Cassidy

Assistant Secretary

Speaker 1

Caitriona Heffernan

HSE Spark Innovation Lead

Speaker 1

Mary Hurley

Secretary General

Speaker 1

Louise McEntee

Partner

Speaker 1

Siobhán McKenna

Head of Equality, Diversity and Inclusion

Speaker 1

Aline Muylaert

Co-Founder

Speaker 1

Carmel O’Hare

Acting Director of Corporate Services

Speaker 1

Tony Shannon

Head of Digital Services, Office of Government Chief Information Officer

Speaker 1

Paul Morrin

Assistant Director General

Speaker 1

Sinéad Gibney

Chief Commissioner

Speaker 1

Denise Kennedy

Assistant Secretary

Speaker 1

Aideen Hartney

Director

Speaker 1

Bernie Kelly

Assistant Secretary, Head of Financial Management Shared Services

Speaker 1

Frances McGinnity

Associate Research Professor

Speaker 1

Kevin Kelly

General Manager - eHealth (Digital Workflows & Automation)

Speaker 1

Daragh O’Connor

Principal Officer, Digital Platforms

Speaker 1

Gavin Ross

Head of Information Services Division

Speaker 1

Emer Darcy

Acting Head of Strategy and Reform Directorate

Speaker 1

Kevin Young

Director

Programme

Collaborating to scale public service transformation

Registration

Louise McEntee

Chairperson’s welcome and introduction

Louise McEntee, Partner
Deloitte

Future
Marianne Cassidy

Designing our public services: The next phase of transformation

Marianne Cassidy, Assistant Secretary
Department of Public Expenditure, NDP Delivery and Reform

Digital
Tony Shannon

Creating the Life Events Portal

Tony Shannon, Head of Digital Services, Office of the Government Chief Information Officer, Department of Public Expenditure, NDP Delivery and Reform

Citizen engagement
Willow Trantow

A citizen engagement platform to help participation and drive better policy decisions

Aline Muylaert, Co-Founder and COO
CitizenLab

Questions & answers / Panel discussion

PANEL DISCUSSION: Innovation for Mission Performance in Public Services

Chair: Kevin Young, Director, Deloitte

Emer Darcy, Acting Head of Strategy and Reform Directorate, Courts Service

Kevin Kelly, General Manager - eHealth (Digital Workflows & Automation), Health Service Executive

Daragh O’Connor, Principal Officer, Digital Platforms, Department of Social Protection

Gavin Ross, Head of Information Services Division, Department of Transport

Morning coffee / networking break

Mary Hurley

The Civic Forum: Strengthening social dialogue and civic participation in public policy making

Mary Hurley, Secretary General
Department of Rural and Community Development

Shared Services
Bernie Kelly

Transformational Leadership with Finance Shared Services

Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services
National Shared Services Office

Local Government
Carmel O'Hare

MyCoCo: Designing better services for citizens

Carmel O’Hare, Acting Director of Corporate Services
Monaghan County Council

Innovation
Caitriona Heffernan

Building a culture of innovation across an organisation

Caitriona Heffernan, HSE Spark Innovation Lead
Cork University Maternity Hospital

Data
Padráig Dalton

National Data Infrastructure: Data as a strategic asset to the public service

Paul Morrin, Assistant Director General
Central Statistics Office

Questions & answers / Panel discussion

Networking Lunch

Diversity & inclusion: The workforce of the future

Workforce
Hubert Hirthe

The workforce of the future

Siobhán McKenna, Head of Equality, Diversity & Inclusion
Public Appointments Service

PANEL DISCUSSION

After lunch the conference will feature a presentation from Siobhán McKenna to set the scene looking at how we can ensure diversity and inclusion in the workforce of the future. This will be followed by a panel discussion featuring expert participants.


Siobhán McKenna, Head of Equality, Diversity & Inclusion, Public Appointments Service

Sinéad Gibney, Chief Commissioner, Irish Human Rights and Equality Commission

Aideen Hartney, Director, National Disability Authority

Denise Kennedy, Assistant Secretary, Department of Agriculture, Food and the Marine

Frances McGinnity, Associate Research Professor, Economic & Social Research Institute (ESRI)

Chairman’s summary and conference close

Registration

Louise McEntee

Chairperson’s welcome and introduction

Louise McEntee, Partner
Deloitte

Future
Marianne Cassidy

Designing our public services: The next phase of transformation

Marianne Cassidy, Assistant Secretary
Department of Public Expenditure, NDP Delivery and Reform

Digital
Tony Shannon

Creating the Life Events Portal

Tony Shannon, Head of Digital Services, Office of the Government Chief Information Officer, Department of Public Expenditure, NDP Delivery and Reform

Citizen engagement
Willow Trantow

A citizen engagement platform to help participation and drive better policy decisions

Aline Muylaert, Co-Founder and COO
CitizenLab

Questions & answers / Panel discussion

PANEL DISCUSSION: Innovation for Mission Performance in Public Services

Chair: Kevin Young, Director, Deloitte

Emer Darcy, Acting Head of Strategy and Reform Directorate Courts Service

Kevin Kelly, General Manager - eHealth (Digital Workflows & Automation), Health Service Executive

Daragh O’Connor, Principal Officer, Digital Platforms, Department of Social Protection

Gavin Ross, Head of Information Services Division, Department of Transport

Morning coffee / networking break

Mary Hurley

The Civic Forum: Strengthening social dialogue and civic participation in public policy making

Mary Hurley, Secretary General
Department of Rural and Community Development

Shared Services
Bernie Kelly

Transformational Leadership with Finance Shared Services

Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services
National Shared Services Office

Local Government
Carmel O'Hare

MyCoCo: Designing better services for citizens

Carmel O’Hare, Acting Director of Corporate Services
Monaghan County Council

Innovation
Caitriona Heffernan

Building a culture of innovation across an organisation

Caitriona Heffernan, HSE Spark Innovation Lead
Cork University Maternity Hospital

Data
CSO

National Data Infrastructure: Data as a strategic asset to the public service

Paul Morrin, Assistant Director General
Central Statistics Office

Questions & answers / Panel discussion

Networking Lunch

Diversity & inclusion: The workforce of the future

Workforce
Hubert Hirthe

The workforce of the future

Siobhán McKenna, Head of Equality, Diversity & Inclusion
Public Appointments Service

PANEL DISCUSSION

After lunch the conference will feature a presentation from Siobhán McKenna to set the scene looking at how we can ensure diversity and inclusion in the workforce of the future. This will be followed by a panel discussion featuring expert participants.


Siobhán McKenna, Head of Equality, Diversity & Inclusion, Public Appointments Service

Sinéad Gibney, Chief Commissioner, Irish Human Rights and Equality Commission

Aideen Hartney, Director, National Disability Authority

Denise Kennedy, Assistant Secretary, Department of Agriculture, Food and the Marine

Frances McGinnity, Associate Research Professor, Economic & Social Research Institute (ESRI)

Chairman’s summary and conference close

Sponsorship & Exhibition opportunities

Join Ireland’s leading organisations in partnering with Public Services 2023. There are a small number of high-profile packages available. For further information on how your organisation can benefit, contact us directly on +353 (0)1 661 3755 or email Lynda.Millar@eolasmagazine.ie.

Register

Secure your place today

Delegate rate
€295 + VAT




Event Venue

Event venue location info and gallery

The Gibson Hotel

Point Square
North Dock
Dublin
D01 X2P2
Ireland

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