About The Event
Since the launch of Our Public Service 2020 in December 2017 there has been huge progress in the key areas of promoting innovation, digitalising services and improving the development of people and workforce planning. There are currently 370,000 public servants working across different sectors in Ireland, all working to deliver better, more effective services. In 2020 the Covid-19 pandemic sharply brought into focus the need for public service organisations to be responsive, resilient and agile. Ireland’s public services responded well and quickly to change the way they work to deliver services and meet the needs of citizens.
A number of reforms already in place under the on-going public service reform agenda greatly facilitated the rapid response to the challenges emerging from the pandemic — ‘build-to-share’ ICT infrastructure, the progressive digitalisation of services, a streamlined and centralised Government procurement system, a move to shared-services — as well as centralisation of strategic HR capability. Looking to the future, the Making Innovation Real Strategy, the Civil Service Renewal Strategy and Connecting Government 2030 all provide practical roadmaps. We are now beyond simply embedding innovation within organisations, with the new focus now on scaling up public service transformation.
This conference will bring together key stakeholders from across Ireland’s public sector to look ahead to what’s next and how we can collaborate to transform our public services.
Where
The Gibson Hotel, Dublin
When
Tuesday 23rd May
A high level panel of experts will look at key issues including:
- The next phase of transformation: What does the future look like?
- Designing public services for the digital age – Digital by Default;
- Reimagining public services: Putting service design at the centre;
- Engaging with the service user – becoming citizen-centric;
- Innovation in back office administration;
- The delivery of healthcare in Ireland;
- Diversity and inclusion for the workforce of the future;
- Shared services across Ireland’s public sector;
- Integrating innovation into operational and strategic planning;
- Strengthening social dialogue and civic participation in public policy making;
- Building resilience into our public service organisations;
- Embracing innovation and technology to transform the delivery of services;
- All change: planning for the future mobile workforce;
- Looking at the realities of automation and technology enabled solutions;
- Sectoral update: health; justice; education; local government;
- Best practice case studies.
Event Speakers
Speakers confirmed so far include:
Marianne Cassidy
Assistant Secretary
Caitriona Heffernan
HSE Spark Innovation Lead
Mary Hurley
Secretary General
Louise McEntee
Partner
Siobhán McKenna
Head of Equality, Diversity and Inclusion
Aline Muylaert
Co-Founder
Carmel O’Hare
Acting Director of Corporate Services
Tony Shannon
Head of Digital Services, Office of Government Chief Information Officer
Paul Morrin
Assistant Director General
Sinéad Gibney
Chief Commissioner
Denise Kennedy
Assistant Secretary
Aideen Hartney
Director
Bernie Kelly
Assistant Secretary, Head of Financial Management Shared Services
Frances McGinnity
Associate Research Professor
Kevin Kelly
General Manager - eHealth (Digital Workflows & Automation)
Daragh O’Connor
Principal Officer, Digital Platforms
Gavin Ross
Head of Information Services Division
Emer Darcy
Acting Head of Strategy and Reform Directorate
Kevin Young
Director
Programme
Collaborating to scale public service transformation
Registration
Chairperson’s welcome and introduction
Louise McEntee, Partner Deloitte
Designing our public services: The next phase of transformation
Marianne Cassidy, Assistant Secretary Department of Public Expenditure, NDP Delivery and Reform
Creating the Life Events Portal
Tony Shannon, Head of Digital Services, Office of the Government Chief Information Officer, Department of Public Expenditure, NDP Delivery and Reform
A citizen engagement platform to help participation and drive better policy decisions
Aline Muylaert, Co-Founder and COO CitizenLab
Questions & answers / Panel discussion
PANEL DISCUSSION: Innovation for Mission Performance in Public Services
Chair: Kevin Young, Director, Deloitte
Emer Darcy, Acting Head of Strategy and Reform Directorate, Courts Service
Kevin Kelly, General Manager - eHealth (Digital Workflows & Automation), Health Service Executive
Daragh O’Connor, Principal Officer, Digital Platforms, Department of Social Protection
Gavin Ross, Head of Information Services Division, Department of Transport
Morning coffee / networking break
The Civic Forum: Strengthening social dialogue and civic participation in public policy making
Mary Hurley, Secretary General Department of Rural and Community Development
Transformational Leadership with Finance Shared Services
Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services National Shared Services Office
MyCoCo: Designing better services for citizens
Carmel O’Hare, Acting Director of Corporate Services Monaghan County Council
Building a culture of innovation across an organisation
Caitriona Heffernan, HSE Spark Innovation Lead Cork University Maternity Hospital
National Data Infrastructure: Data as a strategic asset to the public service
Paul Morrin, Assistant Director General Central Statistics Office
Questions & answers / Panel discussion
Networking Lunch
Diversity & inclusion: The workforce of the future
The workforce of the future
Siobhán McKenna, Head of Equality, Diversity & Inclusion Public Appointments Service
PANEL DISCUSSION
After lunch the conference will feature a presentation from Siobhán McKenna to set the scene looking at how we can ensure diversity and inclusion in the workforce of the future. This will be followed by a panel discussion featuring expert participants.
Siobhán McKenna, Head of Equality, Diversity & Inclusion, Public Appointments Service
Sinéad Gibney, Chief Commissioner, Irish Human Rights and Equality Commission
Aideen Hartney, Director, National Disability Authority
Denise Kennedy, Assistant Secretary, Department of Agriculture, Food and the Marine
Frances McGinnity, Associate Research Professor, Economic & Social Research Institute (ESRI)
Chairman’s summary and conference close
Registration
Chairperson’s welcome and introduction
Louise McEntee, Partner Deloitte
Designing our public services: The next phase of transformation
Marianne Cassidy, Assistant Secretary Department of Public Expenditure, NDP Delivery and Reform
Creating the Life Events Portal
Tony Shannon, Head of Digital Services, Office of the Government Chief Information Officer, Department of Public Expenditure, NDP Delivery and Reform
A citizen engagement platform to help participation and drive better policy decisions
Aline Muylaert, Co-Founder and COO CitizenLab
Questions & answers / Panel discussion
PANEL DISCUSSION: Innovation for Mission Performance in Public Services
Chair: Kevin Young, Director, Deloitte
Emer Darcy, Acting Head of Strategy and Reform Directorate Courts Service
Kevin Kelly, General Manager - eHealth (Digital Workflows & Automation), Health Service Executive
Daragh O’Connor, Principal Officer, Digital Platforms, Department of Social Protection
Gavin Ross, Head of Information Services Division, Department of Transport
Morning coffee / networking break
The Civic Forum: Strengthening social dialogue and civic participation in public policy making
Mary Hurley, Secretary General Department of Rural and Community Development
Transformational Leadership with Finance Shared Services
Bernie Kelly, Assistant Secretary, Head of Financial Management Shared Services National Shared Services Office
MyCoCo: Designing better services for citizens
Carmel O’Hare, Acting Director of Corporate Services Monaghan County Council
Building a culture of innovation across an organisation
Caitriona Heffernan, HSE Spark Innovation Lead Cork University Maternity Hospital
National Data Infrastructure: Data as a strategic asset to the public service
Paul Morrin, Assistant Director General Central Statistics Office
Questions & answers / Panel discussion
Networking Lunch
Diversity & inclusion: The workforce of the future
The workforce of the future
Siobhán McKenna, Head of Equality, Diversity & Inclusion Public Appointments Service
PANEL DISCUSSION
After lunch the conference will feature a presentation from Siobhán McKenna to set the scene looking at how we can ensure diversity and inclusion in the workforce of the future. This will be followed by a panel discussion featuring expert participants.
Siobhán McKenna, Head of Equality, Diversity & Inclusion, Public Appointments Service
Sinéad Gibney, Chief Commissioner, Irish Human Rights and Equality Commission
Aideen Hartney, Director, National Disability Authority
Denise Kennedy, Assistant Secretary, Department of Agriculture, Food and the Marine
Frances McGinnity, Associate Research Professor, Economic & Social Research Institute (ESRI)
Chairman’s summary and conference close
Sponsorship & Exhibition opportunities
Join Ireland’s leading organisations in partnering with Public Services 2023. There are a small number of high-profile packages available. For further information on how your organisation can benefit, contact us directly on +353 (0)1 661 3755 or email Lynda.Millar@eolasmagazine.ie.
Event Venue
Event venue location info and gallery
The Gibson Hotel
Point Square North Dock Dublin D01 X2P2 Ireland
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