Launched in 2023, Better Public Services is the transformation strategy for the public service aimed at delivering for the public and building trust. The Public Service Transformation Framework is at the core of the strategy and comprises three priority themes:
Digital and innovation at scale
Workforce and organisation of the future
Evidence-informed policy and services designed with and for the public
The transformation programme will enhance the resilience of the public service to face future challenges; apply modern working methods and digital tools; improve evidence-based decision-making; strengthen innovation strategies; improve policy-making and delivery of public services; and increase the capacity and efficiency of the public service.
The vision is to create an inclusive, high quality and integrated public service provision that meets the needs and improves the lives of the people of Ireland. Real progress is being made. This conference will bring together key stakeholders from across Ireland’s public service to look ahead to what’s next and how we can deliver transformation at scale.
Where
Talbot Hotel Stillorgan, Dublin
When
Thursday 2nd
October 2025
A high level panel of experts will look at key issues including:
- Better Public Services: Update on delivery;
- Strengthening public trust in government;
- Embedding design across our public service;
- Engaging with the service user – becoming citizen-centric;
- Designing inclusive and accessible public services;
- Identifying skills gaps in the public service;
- Upskilling and reskilling staff;
- Driving equality, diversity and inclusion within organisations;
- Delivering large scale transformation;
- New workforce models;
- Innovative leadership;
- Innovation in healthcare delivery;
- Creating and using innovative solutions for government;
- Sectoral update: health; justice; education; local government;
- Best practice case studies.
Event Speakers
Speakers confirmed so far include:
Emer Higgins TD
Minister of State
Pauline Mulligan
Local Government Management Agency
Angela Hanson
OECD Observatory of Public Sector Innovation
Angela Denning
Courts Service
AnnMarie Farrelly
Fingal County Council
Deborah Szebeko
thinkpublic
Louise McEntee
Deloitte
Nessa White
SOLAS
Michael Cronin
OpenSky
Dara Ryder
AHEAD
Mary Murphy
Age Action
Elaine Teague
Disability Federation of Ireland
Siobhán Manning
Mater Misericordiae University Hospital
Grace Cunningham
Deloitte
Programme
Registration & morning coffee
Chair’s welcome and introduction
Grace Cunningham, Partner, Technology and Transformation Deloitte
Building core skills and innovation capabilities across the public sector
Angela Hanson, Innovation LeadOECD Observatory of Public Sector Innovation
Delivering on public service modernisation
Louise McEntee, Partner and Central Government Leader Deloitte
Driving innovation across Ireland’s local authorities
Pauline Mulligan, Chief Executive OfficerLocal Government Management Agency
Delivering better healthcare in Ireland
Bernard Gloster, Chief ExecutiveHealth Service Executive (invited)
Questions & answers / Panel discussion
Morning coffee / networking break
Transformative design: Creating user-centred services
Deborah Szebeko, Founding Directorthinkpublic
Embedding innovation across the Courts Service
Angela Denning, Chief Executive OfficerCourts Service
From Risk to Readiness: How to build an actionable AI governance framework
Michael Cronin, Managing DirectorOpenSky
Future Fingal: A skills strategy to deliver for citizens and help drive the economy
AnnMarie Farrelly, Chief Executive Fingal County Council
Applying design thinking: Driving healthcare innovation and transformative change
Siobhán Manning, Service Innovation and Design Lead Mater Misericordiae University Hospital
Questions & answers / Panel discussion
Networking Lunch
Emer Higgins TD Minister of State for Public Procurement Digitalisation and eGovernment
Driving equality, diversity and inclusion across organisations
Nessa White, Executive Director, Transformation SOLAS
Universal Design within the tertiary education sector and designing public services for accessibility and inclusion
Dara Ryder, CEO AHEAD
PANEL DISCUSSION: DESIGNING INCLUSIVE AND ACCESSIBLE PUBLIC SERVICES
Mary Murphy, Policy Analyst, Age Action
Dara Ryder, CEO, AHEAD
Elaine Teague, Chief Executive Officer, Disability Federation of Ireland
Nessa White, Executive Director, Transformation, SOLAS
Fiona Coyne, CEO, Citizens Information Board (invited)
Chairman’s summary and conference close
Exhibition opportunities
Join Ireland’s leading organisations in partnering with Public Services 2025. There are a small number of high-profile exhibition packages available. For further information on how your organisation can benefit, contact us directly on +353 (0)1 661 3755 or email Olivia.Ross@eolasmagazine.ie
Event Venue
Event venue location info and gallery
Newsletter
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